INTERNET CONNECTIVITY

Outage register

Track the interruption. Keep the conversation.

Open incidents0

With the ISP0

Resolved0

Incident history

NEW INCIDENT

Record an outage

Choose ISP & connection

Select a saved connection to fill account and equipment details, or enter them manually below. Selecting a different connection replaces those details in this draft.

ISPSiteConnection / modem

01 Incident details

Summary *Site / location *Record owner *StatusSeverityOutage started *Service restoredBusiness impact

02 ISP & ticket

Internet provider *ISP ticket numberCircuit IDAccount referenceAccount nameModem MAC addressService tierDevice / modelDevice serial numberWAN IP / subnetGateway IPOur callback phone / emailISP contact / escalationEstimated restorationNagios host / service URL

03 Findings & resolution

TroubleshootingISP support procedure / referenceRoot cause / resolution

* Required fields

SHARED INVENTORY

Providers & sites

Maintain the information used to fill new outage records. All signed-in team members can edit this inventory.

Provider support

Choose provider

Sites & connections

Add one connection per modem or circuit. Use the same site address for multiple connections at one location.

Choose connection

Your outage log.All in one place.

Outage register

Incident history

Record an outage

Choose ISP & connection

Provider support

01 Incident details

02 ISP & ticket

03 Findings & resolution

Add an update

Providers & sites

Provider support

Sites & connections

Your outage log.
All in one place.